Refund & Cancellation Policy

• Go to Account → Manage billing and choose Cancel plan. No need to contact us.
• Your plan and its credits stay active until the end of the period you have already paid for. You will not be charged again.
• After that your account moves to the Free plan. Your account, files and any unused top-up credits stay available.

If you are a consumer in the UK, you can cancel a new subscription within 14 days of your first payment. Because the Service starts as soon as you pay (at your request), the refund is reduced in proportion to the credits you have used — for example, if you used 100 of Pro's 400 credits, we refund 75% of the payment. If you have not used any, you get a full refund.

This right applies to your first payment for a plan, not to monthly renewals.

Renewal payments are not refunded for part-used months — cancelling stops the next renewal instead. If you forgot to cancel and have not used any credits since the renewal, contact us within 7 days and we will refund it.

• Top-up credits do not expire while your account is open, even if you cancel your plan.
• Within 14 days of buying a pack, we will refund the credits from it that you have not used.
• After 14 days, top-ups are non-refundable.

• You were charged twice, or charged the wrong amount.
• You were charged after cancelling.
• A problem on our side meant you could not use what you paid for.

If a job fails, the credits for it are returned to your balance automatically.

Enterprise cancellation and refunds follow the terms in your individual quote or agreement.

Email enquiries@cipherspace.co.uk from your account email address, with the date of the payment. We will reply within 2 working days. Approved refunds go back to the original payment method within 14 days; your bank may take a further 5–10 working days to show it.

Please contact us before disputing a charge with your bank — we can usually sort it out faster, and disputes can freeze your account while they are investigated.